how to reach a human, how to fix the common things yourself, and what to expect when you write to us.
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Make sure you are on iOS 17 or later. Open Settings, tap your name, and confirm you are signed into iCloud with Sign in with Apple available. If it still fails, sign out of LUX, then try again. If that does not resolve it, email us with the device model and iOS version.
No. HealthKit is optional and only used inside the Health Mirror feature. If you say no, everything else in LUX still works. You can decide later inside the Health Mirror screen itself, not from system Settings.
Open the iOS Settings app, tap your name at the top, then Subscriptions, then LUX by Noctara, then Cancel Subscription. You can also reach this from inside LUX under Settings, Manage Subscription.
Inside LUX, open Settings and tap Delete Account, or email hello@noctaracorp.com from your account address. Your record is removed from everything we show you immediately, and then permanently erased after a 90-day grace period, during which you can restore it by replying to the confirmation email. After the grace period it is gone for good.
Open Settings inside LUX, tap Export My Data. You will receive a JSON file with everything we hold on you. The same option exists on the web at noctaracorp.com/manage.
Apple sometimes takes up to 24 hours to deliver the receipt. If it has been longer, email us with your Apple ID order number and we will resolve it the same day.
Send to press@noctaracorp.com. We reply within two business days.
Send to security@noctaracorp.com. We acknowledge within 24 hours and resolve coordinated disclosures inside 90 days.