This is the entire policy. There is no fine print under it.
The software is free. Your first client read is free. When it lands, buy a block of 10 reads for $390. The dashboard lands in your inbox in 60 seconds. The full Mirror and your branded URL are yours.
Use it for 33 days. Run clients through it. Use it in sessions. Test it in your practice.
If by day 33 it has not landed, write us one paragraph telling us what fell short. Submit it at noctaracorp.com/feedback. We refund the most recent $390 block in full.
The paragraph is required. We do not process refunds without it. The paragraph is how we get better. Thirty words minimum. That is the only friction.
Because we want to know what fell short. Not the box-check answer ("did not meet expectations"). The actual sentence. The thing you would say to a friend over coffee about why you stopped using it. That sentence is how the architecture gets better. If twenty practitioners write the same paragraph in different words, that becomes the next thing we build or rewrite.
If it landed and you are staying, the same form is your testimonial. Same field. Different verdict.
Your most recent $390 block, in full. If you have bought two blocks and request a refund mid-way through the second, we refund the most recent. The first block stands. You used the product. That is how that works.
Stripe processes the refund within 5-10 business days. We do not hold it. We do not ask you to call. We do not negotiate to keep you.
The refunded block. The software itself stays free, so nothing else stops. Your past clients keep their readings. The architecture has been engineered so their data remains theirs forever, including after your practice unsubscribes.
If you want to come back later, your old slug and dashboard token are preserved for 90 days, then hard-deleted under our standard data retention. After 90 days, returning is a fresh signup.
We will not call you to try to win you back. We will not send a survey with twenty boxes to tick. We will not require you to schedule a "save call." We will not auto-renew you into a second year. We will not put your refund behind a chat agent.
The architecture moves at the speed of people. Wasting your time after you have decided to leave is the opposite of that.
Reads stay $39 wholesale in blocks of 10 for $390, billed through to your client at your own markup. Practices running around 50 reads a year move to the unlimited license, $1,990 a year. You will get the day 7, 14, and 21 lifecycle emails. After 33 days the window closes; later purchases are final.